- Shipping & Returns
Shipping & Returns
Refunds and Returns: We want you to be happy with everything we supply however if you do need to return or refund any item then the following shall apply: you must contact us within 48 hours of delivery to report any damages – a credit note will be issued in this circumstance. If a refund is required the item must be returned.Goods must be in original packaging with labels still attached and unopened. Goods must be returned within 14 working days beginning the day after receipt of the goods.
Costs incurred in posting the returned item are non refundable. We will not give refunds on any items that were proved to be abused/misused/or used for any purpose other than there intended. Refunds will be authorised back to the payment card used once items have been received and inspected, please allow 7 working days. You are responsible for paying any postage to return goods to us that you have ordered and subsequently cancelled. All items returned must be in their original packaging, unopened and hair free.
When returning an item, kindly put your name, address, any reference number and reason for the return. All items should be sent back via Royal Mail Signed for this will help tracking any missing items or delayed items. The cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the consumer receives the goods. We will refund the product price. This will not include your original postage costs nor your return costs.
Perishable Items – Longer Shelf Life: In respect of perishable items with a longer shelf life e.g. chocolate and rawhide, you have the right to cancel the contract up to the day of despatch and up to 14 working days following the delivery of the goods by notifying us by telephone or e-mail.
Perishable Items: We are proud that our biscuits are a fresh product and have no preservatives, nor additives that would extend our product’s shelf-life. Biscuits should be kept in a cool, dry place away from direct sunlight and any heat source.
Returns: Returns are acceptable only in the case of breakage on delivery. You must inform us within 48 hours and a credit note or replacement will be issued. We do not operate on a sale or return basis. We do not issue credit notes for items that have gone out of date, or have not been stored in the correct manner.
We are pleased to do party bags, hampers, presents and dietary requirements e.g. sugar free chocolate, gluten free etc to your specification and we can write on certain rawhide and biscuits a personalised name of up to eight characters, subject to availability of stock and colours, contact us direct and we will do our best to assist. Personalised Items will only be refunded if damaged. If you contact us and require softer biscuits for older dogs, we will do our best to assist however the shelf life on these products will be less than our standard range.
Dogs are like people with varying tastes and preferences, all our biscuits are rigorously taste tested, if your dog does not like a particular flavour, then that does not mean there is anything wrong with the biscuit, another flavour may be preferred, if you would like a selection of flavours to sample, please contact us direct for price and size.